Terms of Service

1. User Responsibilities and Conduct

By accessing or using the services provided by NYCE Telehealth by East Coast Telepsychiatry, you agree to comply with all applicable laws and regulations.

Acceptable Use

You agree to provide accurate, current, and complete information during the intake and consultation process. You are responsible for maintaining the confidentiality of any secure links or access credentials provided to you.

Prohibited Activities

• Recording video or audio of telehealth sessions without explicit, prior written consent from your provider.
• Attempting to gain unauthorized access to our systems, networks, or patient databases.
• Using the service for unlawful purposes or engaging in abusive, threatening, or harassing behavior toward our clinicians or staff.

2. Telehealth Service Limitations

While telehealth offers significant convenience, it has inherent limitations compared to in-person care.

• Scope of Services: Our clinicians provide psychiatric evaluation, personalized treatment planning, and psychotherapy. We do not provide physical examinations.
• Emergency Disclaimers: NYCE Telehealth is NOT an emergency service. In the event of a medical emergency, mental health crisis, or active suicidal ideation, you must call 911 or proceed to the nearest emergency room. You may also contact the 988 Suicide & Crisis Lifeline.
• Technology Requirements: You are responsible for maintaining a reliable internet connection, a compatible device with a functioning camera and microphone, and ensuring a private environment for your sessions.

3. Liability Disclaimers

Limitation of Liability: To the fullest extent permitted by law, NYCE Telehealth by East Coast Telepsychiatry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our telehealth services.

No Warranty: Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the continuous availability of our platform or the specific outcomes of clinical treatment.

4. Intellectual Property

Ownership of Content: All site content, including text, graphics, logos, and software, is the exclusive property of NYCE Telehealth by East Coast Telepsychiatry or its licensors and is protected by copyright and intellectual property laws.

User-Generated Content: By submitting forms or correspondence through our platform, you grant us a non-exclusive license to use that information solely for the purpose of providing and improving your clinical care, subject to our Privacy Policy and HIPAA regulations.

5. Dispute Resolution

Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be settled by binding arbitration administered in New York State, rather than in court, except that you may assert claims in small claims court if your claims qualify.

6. Service Modifications

Right to Modify Services: We reserve the right to modify, suspend, or discontinue, temporarily or permanently, any part of our telehealth services or this website with or without prior notice.

Notice Requirements: We will notify active patients of any significant modifications to our services, fee structures, or clinical availability via email or secure message within a reasonable timeframe.